Healthcare Services Account Manager

Healthcare Services Account Manager
GE Healthcare
Posted 12/21/2018 4:56:52 PM
Job Function: Sales
Business Segment: Healthcare USA & Canada
Location(s): United States; Montana, Washington
Role Summary:
The Healthcare Services Account Manager (HSAM) is responsible for creating and winning Service sales opportunities in the Pacific Northwest territory, while maintaining current service contract installed base through exemplary customer service.
Essential Responsibilities:
Accountable for Annual achievement of multiple sales and revenue OP targets for assigned territory
Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities
Generate leads for Asset Management /Optimization opportunities.
Manage install base and drive lifecycle management. Maintain strategic focus on lifecycle cost for GE equipment.
Collaborate with Director of Service, Imaging Account Managers, Account Executives, and Field Engineers within the Zone to provide seamless customer service and generate new business.
Manage operating plan objectives relative to Point of Sale (POS), Renewal (DI, CS) Warranty Conversion, Multi-Vendor Expansion, and GE Winbacks
Cultivating, leveraging, and developing long-term customer relationships, including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs. Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools
Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies
Maintain up to date detailed knowledge of customer products and services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers. Continuously update understanding of customers changing clinical and/or operational issues and challenges
Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process
Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.
Prospect for new customers and business in addition to growing and maintaining our existing customer portfolio.
Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts
Bachelor's degree and a minimum of 2 years selling/account management experience OR an associate degree with a minimum of 5 years selling/account management experience OR a high school diploma with a minimum of 10 years selling experience OR 5 years operations leadership experience with heavy customer service emphasis
Previous experience in the Healthcare industry and/or commercial sales
Excellent verbal and written communication skills in local language
Ability to synthesize complex issues and communicate in simple messages
Excellent negotiation & closing skills
Strong presentation and relationship building skills
Ability to energize, develop and build rapport at all levels within an organization and work well within a team
Must be willing to be in Eastern Washington or Montana
Travel up to 75%
Valid motor vehicle license
You must be legally authorized to work in the United States without restriction
Desired Characteristics:
Proven experience and success selling capital equipment and/or Service
Proven track record of driving excellent customer experience
Ability to solve complex solutions and identify a target outcome
Hospital executive relationship building skills
Excellent computer and analytical skills
Strong understanding on the US Healthcare system and buying groups
Ideal candidate would live in Eastern Washington or Montana
About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Locations: United States; Montana, Washington
GE will only employ those who are legally authorized to work in the United States for this opening.

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