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Director Housekeeping

Director of Housekeeping
The Director of Housekeeping is responsible for the smooth and efficient functioning of all housekeeping operations & public areas.
Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
Ensure the departments within the scope of responsibility adhere to all hotel's policies and procedures
Assume other authorities pertaining to the areas of responsibility as delegated by the Director of Operations
Initiate and maintain effective communication between his/her department and all other operating departments
Maintain effective communication between his/her department and the Director of Operations
Present his/her department's view points at all Department Head Meetings
Constantly select, train, supervise, groom and coach all Heartists within the scope of responsibility
Initiate and maintain strategic programs which control the Department's operating expenses in labor, equipment, materials and supplies
Develop Heartists within the area of responsibility
Periodically review and update performance levels (PMP)
Supervise, guide, schedule, coach and evaluate all Heartists in the areas of responsibility
Prepare related budget for labor, linen, guest rooms and cleaning supplies
Ensure 100% completion of all Maintenance Programs, based on yearly budget
Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
Periodically review and re-evaluate all supplies
Monitor the quality of all goods and services supplied to the department in order to maintain standards
Periodically review and update labor standards, based on business levels
Approve and submit on time to the Finance Department all invoices for goods and services rendered
Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
Implement and continually administer all aspects of the guest room supply control program
Periodically conduct physical inventory of room linen, as well as guest room supplies
At least annually prepare requisitions for management approval to ensure par stock for all items.
Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
Inspect rooms and public areas daily
Understand workings and procedures of Front Office and other related departments
Conduct departmental meetings with Heartists on a monthly basis
Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie. Master keys, lost & found, linen/guest supplies & all property management equipment, etc
Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
Comply with Brand, Hotel and department policies and procedures at all times
Carry out any other duties as and when assigned by the Management of the Hotel and department.
Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
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