Field Services Engineer - Washington DC

Title ? Field Services Engineer (Full Time) - Broadcast Industry - Washington DC
Dalet Digital Media Systems (www.dalet.com) is a leading developer of audio, video, and multimedia software solutions for the broadcast industry. Today, more than 200 Television, 1500 Radio sites, and 30 institutional clients located in 60 countries utilise Dalet solutions for their mission-critical operations
We are looking to appoint a Field Services Engineer to provide on site technical expertise at the WDC based office of one of our largest AMERICAS Customer
This is a superb opportunity for an experienced Application (Customer) Support Engineer (software) with experience of Digital / Video technology to join this market leading software house at the forefront of cutting edge technology. Summary - This position acts as the primary technical point of contact for customer support, delivering field services, technical guidance to the customer's administrators, troubleshooting advanced media broadcasting software, for the performance of the system maintenance and working with audio, video, network engineers or broadcast specialists. Based mainly on site at the customer's premises.
Working primarily with technical staff, you will also support end-user contacts such as television production and programming staff etc. You will be part of a WW support team, with support staff located in 3 regions: APAC, EMEA and the AMERICAS.
This is a great opportunity for someone looking to expand their Broadcast/IT experience and knowledge. You will have the opportunity to learn extremely diverse sets of software, both specialised broadcast software and a wide range of standard Windows software. Working for a growing, global company in a dynamic and ever-changing environment there may be later opportunities for International assignments/relocation.
Salary (commensurate with experience)
The successful Field Services Engineer will have the flowing skills and experience: Advanced Windows experience is a must. (installation, configuration, registry, etc.). Video / Digital / Broadcast / Media or File based video/audio formats.
Knowledge of Network (TCP/IP), Database (SQL), Storage.
Installation and configuration of server/pc hardware.
Degree educated or 2 years minimum experience working in a software support position. Highly desirable but not essential skills and experience is:
Working in an international environment, handling complex "escalated" support situations and customer facing relationship. Ideally outwardly facing (client) software support. Broadcast experience is a big plus and candidates with experience in the Broadcast industry (Ingest, Media processing, Scheduling, MAM, Playout etc) will be looked on very favourably. You will have opportunities to receive training as part of the job. Ideally you will be highly motivated and capable of working independently.
Interpersonally you will be an enthusiastic & motivated team player with good communication skills.
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